5 Essential Conflict Management Skills

“You can’t shake hands with a clenched fist.” – Indira Gandhi When conflict occurs, the first thing to focus on is how to take responsibility for your own role in the situation.  Since the only thing we truly have control over is our own behavior, it is important to first turn inward to focus on…

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Are You an Effective Communicator?

“Talking is like playing the harp; there is as much in laying the hands on the strings to stop their vibration as in twanging them to bring out their music.” – Oliver Wendell Holmes Conflict happens in relationships.  As with most things, interpersonal conflict exists on a continuum from very mild to very severe.  When…

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Negotiate Effectively: Classic Compromise Solutions

“Better bend than break.” – Scottish proverb In yesterday’s post, we learned how to use the dialectical behavior therapy tool of R-A-V-E-N to prepare ourselves for effective negotiation.  When we are in a situation involving conflict or even mild disagreement, it is important that we feel confident in our ability to compromise.  When we compromise,…

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How to Negotiate Using R-A-V-E-N

“Everything becomes a little different as soon as it is spoken out loud.” – Hermann Hesse When we experience conflict with others, we must remember that there are two people involved who each have valid needs.  Dialectical behavior therapy includes a focus on interpersonal effectiveness, which provides us with tools to navigate our interactions with…

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Top 10 Obstacles to Listening

“We have two ears and one mouth so that we can listen twice as much as we speak.” – Epictetus Listening is much more than just a passive process of receiving information – it is active. When we choose to listen actively, we seek to fully understand what it is that the other person is…

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Mindfulness vs. Mindlessness

“Rejoice in the things that are present; all else is beyond thee.” – Montaigne We are mindful when we are in a “mental state characterized by nonjudgmental awareness of the present moment experience, including sensations, thoughts, bodily states, consciousness, and the environment, while encouraging openness, curiosity, and acceptance” (Hofmann et al., 2010, p. 169).  This…

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Self-Efficacy: The Power of Believing You Are Competent

“It is not the mountain we conquer, but ourselves.” – Edmund Hillary Self-efficacy is defined by psychologist Albert Bandura as “people’s beliefs about their capabilities to produce designated levels of performance that exercise influence over events that affect their lives.”  This translates into a belief not about what we believe our skills to be, but…

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